Many staff schedules are missing something key, an X factor that managers and owners may not realize they should take into consideration: skill level. The collective and individual expertise of the employees scheduled for a certain time block may have a monumental impact on how well that shift goes. But, in the hustle to simply create a staff schedule that fits everyone’s availability, accounting for employees’ on-the-job aptitude for every shift is nearly impossible.
StaffFoxTM has the solution! Our Skill Levels feature allows you to set desired skill levels by shift, and SmartFillTM will take it from there, filling your schedule with the right staffers in the right time slots. While our Skill Levels feature has immeasurable benefits (like saving you headaches and gray hair!) we’d like to highlight four important benefits of a scheduling system that can intelligently account for staff capabilities.
Avoid ‘Weak’ Shifts that are set up to Fail
One huge contributor to mediocre customer service is a lack of know-how. New hires, fresh off the “service with a smile” video, cannot be expected to have the answer to every customer dilemma, which becomes an issue when they’re the only representatives manning the help desk during rush-hour. With StaffFox’s Skill Levels feature, you can ensure that every shift is covered by employees with differing seniority to balance out knowledge gaps.
No longer will your staff members be forced to pull out the damage-control, overly sympathetic smile while turning customers away with an, “I’m sorry; we’re new here.” Instead, with Skill Levels, you can guarantee that shifts are covered with employees of varying experience to help each other out in addressing all customer needs.
From making or breaking public image, to improving retention rates or maximizing profits, as pointed out by Entrepreneur, customer service has a hefty impact on a business’s bottom line. Using Skill Levels to help fill in your staff schedule is an easy way to enhance collective customer service and reap all the rewards of great customer-employee interactions.
Blend Employee Experience to Strengthen Teams
On and off the clock, using Skill Levels as you schedule may help you value and build up your employees. For one thing, the feature helps you quickly recognize the heavy-hitters in your schedule—the staffers who have the expertise to navigate complications in any department with ease. And, by filling shifts with a mix of skill levels, you’ll avoid the common mistake of throwing less-experienced employees in on the deep end without giving them a lifeline of some sort.
In fact, some of the most important lessons newer employees will learn don’t come from the training manual; rather, they’ll pick up the finer points of their work through interactions with their senior coworkers. Whether it’s “If you’ve got a crying kid in store, show them the secret sticker stash to keep Mom shopping,’” or “If a customer is carrying more than two items, offer them a cart,” advice shared among staffers may build positive company culture almost as much as required procedural policies.
Using Skill Levels to inspire an informal type of training and mentorship will be great for employee success within the workplace.
Encourage Teamwork All-Around
Let’s be honest: asking questions or seeking help on the job can be difficult for many. Thoughtful, motivated employees sometimes live under the notion that they were hired to have all the solutions, and in cases like this they are apt to think that not having an answer to every question is a personal failing. Using Skill Levels to fill shifts with a range of expertise reinforces the opposite idea: coworkers should play to each other’s strengths! In this sense, Skill Levels inspires teamwork and problem-oriented actions; no single staffer is expected to have every answer, and they have the opportunity to turn to coworkers to figure out optimal solutions.
In turn, encouraging teamwork can work wonders on output, quality, and retention, according to Forbes. It provides opportunities for coworkers to learn from one another and provide feedback in a more organic environment. No one has to become the Atlas of a group project or general workplace problem, taking on the whole task and burning themselves out. And, employees are often more likely to ask their questions to fellow coworkers, rather than talking to a manager.
Letting Skill Levels help you account for expertise on shift will promote staff synergy and enhance time-saving teamwork.
Increase Overall Productivity
Going hand-in-hand with employee success and effective teamwork, Skill Levels can help you raise productivity altogether. Whether you want to create a power-team of skilled staff to cover an especially important shift, or find that perfect mix of eager, new hires paired with seasoned, expert workers, Skill Levels will allow you to craft your ideal schedule.
Kimberly Hall, writing for Govloop, points out that implementing skill set diversity drives productivity in a number of ways. It trumps the adage that a chain is only as strong as its weakest link; rather, the go-getters on shift may inspire the actions of those around them. And, having complementary skill levels on the clock may spur creative problem-solving.
By allowing Skill Levels to revamp your employee schedule, you’re sure to find an exciting mix of shift coverage to spark productivity.
Rest Easy with a Fabulous Schedule
By enhancing customer service, employee success, teamwork, and productivity, Skill Levels is sure to be the feature that you never realized you needed until now. From the sales floor to the kitchen, with Skill Levels helping you schedule the know-how you want on a shift, your staff will easily outfox any workplace dilemma that’s thrown their way. Try it out today!